Privacy Policy

PRIVACY POLICY

Customer information confidentiality is one of our top priorities, aimed at providing you with the best possible online tour booking experience at caobangecotravel.com.

1. Purpose and Scope of Information Collection

Personal data are collected for the following purposes:

• To ensure accuracy in order processing, payment transactions, and invoice issuance;
• To provide tour booking services and enhance the quality of customer support;
• To resolve issues or disputes arising in connection with the use of the website caobangecotravel.com;
• To prevent activities in violation of the laws of the Socialist Republic of Vietnam.

By providing us with your personal data, you hereby consent to our collection, use, disclosure, transfer, and processing of such personal data for the purposes set out in this Privacy Policy. The types of personal data we collect include, but are not limited to:

• Full name;
• Contact telephone number;
• Email address;
• Payment information and other data relevant to tour bookings.

CaoBang Eco Travel undertakes not to sell or unlawfully disclose personal data of customers for commercial purposes in violation of this Privacy Policy.

In addition, you are strictly prohibited using any means to interfere with the system or alter its data structure. We strictly prohibit the dissemination, promotion, or encouragement of any activities intended to interfere with, disrupt, or gain unauthorized access to the data of the website system. Any violations shall result in the revocation of all associated rights and may be subject to legal prosecution where necessary.

All your information at caobangecotravel.com will be kept confidential; however, in cases where required by law, CaoBang Eco Travel shall be obligated to disclose such information to the competent authorities.

2. Scope of Use of Information

Such information shall be used solely for mandatory internal processes of Cao Bang Community-Based Tourism and Traditional Products Cooperative, including but not limited to tour booking confirmation, provision of related services, dissemination of tour updates, and confirmation of tour booking payments.

3. Data Retention Period

Personal data shall be retained until a deletion request is submitted by the customer. Customers may request deletion by contacting CaoBang Eco Travel via email at caobangecotravel@gmail.com.

4. Persons or Entities Authorized to Access Personal Data

Personal data may be accessed by the following entities:

• Cao Bang Community Tourism and Traditional Products Cooperative;
• Contracted partners engaged in the provision of certain services on behalf of the Cooperative. Such partners shall only receive personal data in accordance with contractual agreements (which may include partial or full disclosure, depending on the terms of the relevant contracts) for the purpose of supporting customers in using services provided by CaoBang Eco Travel.

5. Information of the Data Collecting and Managing Entity

CAO BANG ECO TRAVEL COMPANY LIMITED

• Address: No. 234, Residential Group 30, Nung Tri Cao Ward, Cao Bang Province, Vietnam
• Telephone: 0868.252.168
• Email: caobangecotravel@gmail.com

6. Means and Tools for Accessing and Amending Personal Data

CaoBang Eco Travel collects customer information through registration details provided on caobangecotravel.com.

Customers may contact CaoBang Eco Travel via telephone at 0868.252.168 or email at caobangecotravel@gmail.com to access, review, or request amendments to their personal data.

7. Complaint Handling Mechanism

At caobangecotravel.com, the protection of your personal information is of utmost importance. Customers are assured that their personal data shall not be shared, sold, or leased to any third party. CaoBang Eco Travel undertakes to use such data solely for the following purposes:

• Improving the quality of customer services;
• Resolving disputes and complaints;
• Complying with requests competent legal authorities.

CaoBang Eco Travel acknowledges that safeguarding your personal information is both your right and our responsibility. Therefore, should you have any questions, concerns, or feedback regarding CaoBang Eco Travel’s Privacy Policy, please contact us via telephone at 0868 252 168 or via email at caobangecotravel@gmail.com.